Refund Policy

Returns

You can return any item within 30 days of delivery for a full refund. Items need to be unused and in their original packaging. Movements must not have been fitted.

To start a return, email info@meridianclockworks.com or call +971 52 395 8762 with your order number. We reply within one business day with a return authorization and the address to send it to. Please don't post anything back before you have that authorization; we can't track unannounced parcels.

Who pays return postage

Faulty, damaged, or we sent the wrong item: we pay, and we email you a prepaid label.

A part that doesn't fit despite matching the specification we published: we pay.

Changed your mind: you pay return postage, and original shipping charges aren't refunded.

We do not charge a restocking fee, on any item, ever.

Refunds, exchanges and cancellations

Once your return arrives and we've checked it, we issue the refund within 3 business days to the original payment method. Your bank usually posts it within a further 5–10 business days. We email you the moment it's issued.

Exchanges: happy to exchange for a different size or finish at no extra cost while it's in stock. Contact us first and we'll hold the replacement.

Damaged or incorrect items: tell us within 7 days of delivery and send a photo. We ship a replacement or refund you in full including shipping, your choice.

Cancellations: cancel any time before dispatch for a full refund. After dispatch, use the return process above.

Meridian Clockworks is a trading name of Fanclock LLC, a New Mexico limited liability company, registration number 7548745, registered at 412 W 7th St, Clovis, New Mexico 88101-6526, United States. info@meridianclockworks.com · +971 52 395 8762